Schedule

Assessment

The Student Assessment Guide and Learning Plan describes the evidence required to be competent in this unit.

You can compare track your progress by comparing it against unit requirements and at every stage of your learning and study you can get support from your iTAFE mentor and advisor.

Assessment Link:

Study Guide

There are many ways that you might choose to make your way through the unit. The diagram and suggested sessions (below) will help to plan your learning through the Show Social and Cultural Sensitivity unit. The sessions outlined below are a suggestion only - you may have another way that you prefer to study.




Session 1 - Communicating with Customers and colleagues from diverse backgrounds - Pink Tiles

This includes:

• Valuing and respecting customers
• Considering cultural differences
• Responding in a non-discriminatory manner
• Overcoming language barriers
• Assistance with communication

A few points to think about for your blog:

- Major cultural groups in Australia
- Social and Cultural differences in Australia
- How to communicate

Session 2 - Addressing Cross Cultural Misunderstandings - Aqua Tiles

This includes:

• Identifying issues that cause conflict
• Addressing difficulties
• Considering differences
• Making efforts to resolve misunderstandings
• referring problems to supervisors or managers

A few points to think about for your blog:

- What causes conflict
- How can you address difficulties
- Results of poorly handled conflict

Session 3 - Legislation - Yellow Tiles

This includes:

• Key principles of fairness and equity
• Laws covering anti-discrimination

A few points to think about for your blog:

- Why is it important to treat everyone fairly
- The law and anti-discrimination